Support FAQ

How long does shipping take?

In-stock kits are typically processed in 1-2 business days. Transit time varies by destination and carrier service level.

Do I need Twinise Cloud to use the Unreal plugin?

For the standard managed workflow, yes. The plugin is designed to subscribe to authenticated Twinise streams.

Can I send custom telemetry?

Yes. Custom telemetry is supported as long as payloads conform to the baseline schema and required fields.

Can I use my own sensors?

Yes, with custom integration. Twinise starter kits are pre-validated for faster deployment and predictable behavior.

What should I collect before opening a support case?

Provide:

• device_id
• UTC timestamp range
• firmware version
• sample payload
• Unreal/plugin versions (if runtime issue)

Related Pages

• Troubleshooting Guide
• Telemetry Schema Baseline