Privacy Policy

1. Information Collection

Twinise collects telemetry data strictly necessary for the operation, maintenance, and enhancement of the digital twin control loop. This includes:

• Hardware Telemetry: Sensor readings, gateway status, and network diagnostics.
• System Interactions: API calls, user interface activity within the Twinise Cloud, and Unreal Engine Connector utilization.
• Account Data: Contact information, billing details, and facility metadata required for deployment provisioning.

2. Usage Protocols

Collected data is utilized for:

• Maintaining bi-directional control integrity between physical sensors and virtual representations.
• Generating predictive insights and automated anomaly detection alerts.
• Aggregating anonymized performance metrics to improve the core Twinise analytics engine.

3. Data Protection

Twinise employs AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access to tenant-specific telemetry is strictly gated utilizing Role-Based Access Control (RBAC).

4. Third-Party Sharing

We do not sell telemetry data. Data is only shared with verified sub-processors (e.g., AWS, Azure) essential to the delivery of the Twinise platform.

For enterprise-specific data residency requirements, refer to your dedicated Service Level Agreement.